malbet Privacy Policy – Your Information Is Protected

Last Updated: January 2025

This Privacy Policy ("Policy") applies to the malbet platform and all its services. By using the website or app, you are considered to have accepted the terms of this Policy. Reading our Terms and Conditions will give you a clearer understanding of the general rules for using the platform. malbet treats the security of your information as its highest priority and will never sell or share your information without authorization under any circumstances.

1 Scope of Data Collection

malbet collects from its members only the information that is necessary to provide services. No attempt is made to collect irrelevant or excessive information.

1.1 Information Collected at Registration

The following information is collected when creating an account:

Full name (as per ID)
Mobile number and email address
Date of birth — for age verification purposes (to confirm 21+ age)
Preferred language and currency

1.2 Identity Verification Information (KYC)

To ensure secure transactions and confirm a member's identity, a copy of a National ID (NID) or passport may be requested in certain circumstances. This information is stored only on secure servers and handled with strict confidentiality.

1.3 Technical Information Collected Automatically

When you use our platform, certain technical information is logged automatically:

IP address and device type
Browser and operating system information
Login time, session duration, and browsing activity
Preference data collected through cookies and similar tracking technologies

1.4 Financial Transaction Information

Records of transactions completed through bKash, Nagad, Rocket, or Upay during deposits and withdrawals are kept. Secret PINs or passwords for payment methods are never stored.

2 Purpose of Data Use

malbet uses collected information only for specific and legitimate purposes. Those purposes are clearly described below:

2.1 Service Operation and Improvement

Account creation, verification, and management
Processing deposits, withdrawals, and bonus transactions
Personalizing the gaming experience and displaying recommended content
Monitoring and improving platform performance

2.2 Security and Fraud Prevention

malbet continuously monitors for suspicious activity to keep each member's account secure. If unusual logins, multiple account attempts, or signs of fraud are detected, appropriate action is taken on the relevant account.

2.3 Customer Support

Some account information is used to help our 24/7 live chat and email support team resolve your issues quickly. This information is used solely for support purposes.

2.4 Promotional Communications

Emails or notifications may be sent to inform you about new offers, bonuses, or services from malbet. You can turn off such communications at any time from your account settings.

3 Data Storage and Security

malbet applies industry-standard technical and administrative measures to protect your information. Our server infrastructure undergoes regular security testing.

3.1 Technical Security Measures

SSL (Secure Socket Layer) encryption — all data transfers are completed over encrypted channels
Database-level encryption — stored sensitive information is protected
Two-factor authentication (OTP verification) — an additional layer of security for your account
Firewall and intrusion detection systems

3.2 Data Retention Period

Some information may be retained for as long as the account is active and for a defined period after the account is closed. Financial transaction records are kept for a specified period in accordance with legal obligations.

3.3 Staff Access Controls

Only authorized malbet staff may access member information when required for specific job-related tasks. All access is logged and regularly audited.

4 Data Sharing with Third Parties

malbet never sells or rents your personal information. However, in a limited number of cases, information may be shared with trusted service providers:

4.1 Payment Processors

Only the minimum necessary information is exchanged with the relevant payment method's technology infrastructure to complete transactions through bKash, Nagad, Rocket, and Upay. This information is also governed by the respective organization's own policies.

4.2 Technology Service Providers

malbet works with trusted technology partners for game software, analytics, and infrastructure management. These partners operate under strict confidentiality agreements and may not use your information for any purpose of their own.

4.3 Legal Obligations

It is our legal responsibility to provide required information in response to a court order or a lawful request from a competent authority. In such cases, we will make every effort to notify you, unless prohibited by law.

4.4 Prohibition on Selling Data

malbet does not sell members' personal information to any advertiser, data broker, or other commercial party. This is a fundamental commitment on our part.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used to ensure the best experience on the malbet platform.

5.1 Essential Cookies

These cookies are essential for the platform's core functions — such as keeping login sessions active, remembering language preferences, and security verification. Disabling them will prevent the platform from working properly.

5.2 Analytics Cookies

Statistical cookies are used to understand which sections of the platform are used most and where improvements are needed. This information is analyzed in aggregate and no individual member is identified.

5.3 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect core services such as login and transactions.

6 Member Rights

malbet believes you should have control over your personal information. You have the following rights:

6.1 Right to Access Information

You may request a complete summary of the information malbet holds about you at any time. This request can be made via live chat or email.

6.2 Right to Correct Information

If there is any incorrect or outdated information in your account, you can request that it be corrected. Some information can be changed directly from account settings.

6.3 Right to Delete Information

You can request deletion of your information alongside a request to permanently close your account. Information not subject to legal retention obligations will be deleted within a specified period.

6.4 Right to Opt Out of Promotional Communications

To stop promotional messages sent by email or notification, go to the "Notification Preferences" section in your account settings and make the change, or contact the support team.

6.5 Right to Lodge a Complaint

If you have any concerns about data protection, you can submit a complaint directly to malbet's support team. We take all complaints seriously.

7 Protection of Minors

malbet strictly follows a 21+ age policy. Registration or use of this platform by anyone under the age of 21 is completely prohibited.

Age verification is carried out at registration and again when necessary. If a member opens an account by providing a false age, malbet reserves the right to cancel that account and all its transactions.

Our Responsible Gaming Guidelines section contains detailed information on the protection of minors and responsible gaming, which every member should read.

8 Policy Changes and Updates

malbet reserves the right to change or update this Privacy Policy at any time. However, members will be notified of any significant changes before they take effect, either through a notice in their account or to their registered email.

If you continue using the platform after a policy change, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.

To learn about the terms of all our services and members' general rights and responsibilities, visit the About malbet section.

9 Contact and Support

If you have any questions, concerns, or requests to delete information regarding this Privacy Policy, please contact malbet's support team. Our team is available 24 hours a day, 7 days a week in Bengali and English.

Live Chat: Active 24/7 — click the chat icon in the bottom right corner of the platform

Email: [email protected]

Response Time: Instant on live chat; as soon as possible by email

For quick answers to common questions, visit our Frequently Asked Questions (FAQ) section — it covers many questions about privacy, payments, and accounts.

malbet's Privacy Policy